Privacy policy

Privacy Policy

Last Updated: September 8, 2026

At Kitchen Kit Uk, we respect your privacy and are committed to protecting the personal information you provide when using our website or purchasing our products in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect personal details including:

  • Full name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Order and transaction history
  • Customer support communication records
  • Technical metadata (IP address, device ID, browser type, and cookie identifiers)

2. How We Use Your Information

We process your personal information under strict lawful bases to:

  • Fulfill and manage your orders and process payment transactions
  • Arrange delivery through integrated UK postal and courier services
  • Communicate order status updates and respond to customer service inquiries
  • Handle returns, exchanges, refunds, and customer claims
  • Detect, prevent, and mitigate fraudulent or unauthorized activities
  • Comply with statutory tax, accounting, and regulatory obligations in the UK

3. Payment Information & Security

Payments are processed securely through PCI-DSS compliant third-party payment gateways (e.g., Shopify Payments, Stripe, PayPal). Kitchen Kit Uk does not store, collect, or process full credit or debit card numbers on its own servers.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We share data only with essential operational service providers:

  • Payment processors and merchant accounts
  • Shipping and fulfillment logistics services
  • IT hosting, analytics, and infrastructure providers
  • Fraud prevention agencies and regulatory bodies where legally required

5. Google Advertising & Cookie Compliance

We utilize Google Merchant Center, Google Analytics, and related services to measure site engagement and performance. Non-essential cookies and tracking scripts are deployed strictly subject to your consent via our cookie banner.

6. Data Retention & Security

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. All sensitive data transmitted via our store is secured using standard HTTPS/SSL encryption.

7. Your Privacy Rights (UK GDPR)

Under UK data protection laws, you possess the right to:

  • Access and request copies of your personal data
  • Request correction of incomplete or inaccurate records
  • Request erasure (the "right to be forgotten") under applicable conditions
  • Object to or restrict specific processing activities
  • Withdraw consent at any time for consent-based marketing

8. Contact Us

To exercise any of your privacy rights or ask questions regarding our privacy practices, please contact us:

Kitchen Kit Uk
Unit 4 Industrial Estate
Truro, Cornwall, TR1 3XX
United Kingdom

Email: support@kitchenkituk.com
Phone: +44 1872 555 019
Customer Service Hours: Monday – Friday, 09:00 – 17:00 GMT